Salon Policies
SKIN TEST -
To ensure the safety and wellbeing of all clients, a skin test (patch test) is required at least 48 hours prior to any colour service.
Policy details:
- All clients must undergo a skin test no less than 48 hours before their appointment.
- A negative or positive skin test result is valid for 6 months from the date of testing.
A new skin test will be required if:
- More than 6 months have passed since your last test.
- You have had a reaction to hair colour or skin products since your previous appointment.
- There have been changes to your medical condition, medication or allergies.
IMPORTANT INFORMATION
Although reactions are rare, hair colour products can cause allergic reactions which may be serious. The skin test helps identify possible sensitivities before application.
Clients who decline a skin test or fail to attend for testing at least 48 hours before their appointment may be unable to receive their colour service and cancellation charges may apply.
By booking a colour appointment, clients acknowledge and agree to comply with this policy.
CANCELLATION POLICY -
We kindly ask all clients to provide at least 48 hours notice if they need to cancel or reschedule an appointment
Policy details:
- Appointments cancelled within 48 hours of the scheduled appointment time will result in a cancellation fee of 50% of the booked service total.
- Failure to attend an appointment without notice may result in the full appointment cost being charged.
- Cancellation fees must be paid before any future appointments can be booked.
IMPORTANT INFORMATION
Appointment times are reserved specially for each client. Late cancellations and missed appointments can prevent us from accommodating other clients waiting for appointments.
By booking an appointment, clients acknowledge and agree to comply with this cancellation policy.
DEPOSITS:
- A 50% deposit must be paid to confirm all colour service appointments.
- Appointments will not be secured until the deposit has been received.
- The deposit will be deducted from the final balance on the day off your appointment.
- Deposits are non refundable in the event of cancellations made within 48 hours of the appointment time.
- if sufficient notice is provided ( more than 48 hours ) , the deposit may be transferred to one rescheduled appointment.
IMPORTANT INFORMATION
Colour appointments are often longer services where time and products are reserved specially for each client. Deposits help protect appointment availability and reduce late cancellations or missed appointments.
By booking a colour appointment, clients acknowledge and agree to comply with this deposit policy.
Thank you for taking the time to read and respect our salon policies. These guidelines help us provide the highest level of service , maintain a smooth schedule and create the best possible experience for every guest.
We truly appreciate your support, understanding and trust in our salon. We look forward yo welcoming you and helping you look and feel your absolute best .
Thank you for choosing us.